Support Policy Page

Customer Support Overview

At TLSoftTechLLC, we are committed to providing our customers with prompt, reliable, and friendly support for all our products and services. Our goal is to ensure your complete satisfaction and smooth experience when shopping or using our website.

Our support team is available to assist you with:

• Product inquiries and order assistance

• Billing or payment issues

• Technical support for our digital products

• Refund or replacement requests

• General feedback or account-related questions

You can reach us by:

• Email: support@tlsofttechllc.com

• Toll-Free Number: (Insert Toll-Free Number)

• Mail: (Insert Company Address)

Support Hours

Our customer support team is available during the following hours:

• Monday to Friday: 9:00 AM – 6:00 PM (EST)

• Saturday: 10:00 AM – 4:00 PM (EST)

• Sunday & Public Holidays: Closed

For urgent inquiries outside of business hours, you may email us, and our team will respond on the next business day.

Product & Service Support

1. Third-Party Products:
For third-party products sold through TLSoftTechLLC, we provide assistance with order placement, billing, and general inquiries.
However, for technical issues or product defects, you may be referred to the manufacturer’s official support channels.

2. TLSoftTechLLC Products:
For products developed by TLSoftTechLLC, our team provides full technical and customer support.
This includes installation help, troubleshooting, software updates, and usage guidance as per product documentation.

Order & Delivery Support

• If your order has not been received within the expected delivery period, please contact our support team with your Order ID and Billing Email Address.

• In case of incorrect or damaged deliveries, report the issue within 7 business days of receiving the package.

• Orders can only be cancelled before shipment. Once dispatched, cancellation is not possible, but a return or refund may be requested as per our refund policy.

Refund & Replacement Support

Refunds or replacements are handled according to our Refund Policy.
Generally, refunds are issued in cases of:

• Duplicate transactions

• Incorrect billing

• Product malfunction or delivery error

All refund requests must be made within 14 days of purchase. Once approved, refunds are processed within 5–10 business days to your original payment method.

Technical Support

Our technical team assists customers with installation, activation, product setup, and troubleshooting issues.
Before contacting technical support, please ensure:

• You are using a licensed and up-to-date version of the product

• You have followed the provided installation guide

• You can share screenshots or error details to help us diagnose the issue

Remote assistance may be provided if necessary, using secure and authorized channels only.

Customer Responsibility

Customers are responsible for:

• Providing accurate information during support communication

• Following the guidance and instructions provided by our support team

• Maintaining confidentiality of their login credentials or license details

TLSoftTechLLC will never ask for sensitive details such as passwords or full credit card numbers over email, chat, or phone.

Policy Updates

TLSoftTechLLC reserves the right to update or modify this Support Policy at any time without prior notice.
All changes will be posted on our official website. Continued use of our services after updates constitutes your acceptance of the revised policy